Terms & Conditions

By placing an order either over the phone, email or web site, Client has verbal or written agreement, and is bound to Clean Control’s Terms and Conditions.

The Company, we, us, and our” – means Clean Control Uk Ltd.
Company is registered in England & Wales under company number: 11375696
“Cleaner” means any cleaning operative working for the company or firm carrying out cleaning services on behalf of the Company.
“Client” – means a person, whether classed as consumer, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985, to which the cleaning services are supplied to by the Company.

1. General Terms

The Company will make every effort to select a suitable Cleaner before making an introduction, by closely vetting Cleaners through interviewing procedures, checked references.
1.1. These Terms and Conditions represent a contract between Clean Control Uk Ltd. and the Client.
1.2. The Cleaner is under the Client’s supervision, control and responsibility.
1.3. The Client will be responsible for instructing the Cleaner on the safe use of any necessary equipment within the work place.
1.4. The Client is responsible for supplying all necessary cleaning materials and equipment in full working order in addition to making arrangements for access to the Client’s home.
1.5. Detailed list of cleaning specifications must be provided by the Client to the Cleaner prior to service commencing. If there have been only verbal descriptions, we shall not be responsible for any cleaning task not completed by us.
1.6. Should the Cleaner be unable to attend due to sickness or holidays and if the Client wishes a replacement Cleaner, Clean Control will endeavour to provide a replacement worker within 3 days.
1.7. All of our cleaners are vetted according to our standards and introduced into the job role by face to face formal interview and reference checks.
1.8. Cleaners are not permitted to use any bleaching products. Therefore, any use of bleaching products used on or at a Client’s property is at the Clients request, and done at the Client’s own risk and is not covered by our insurance
1.9. Cleaners are not permitted to move any items of heavy furniture that may cause secondary damage to floors, carpets etc, this is not covered by our insurance.
1.10. It is the Client’s responsibility to ensure that cleaner has full, clear access to the property being cleaned.
1.11. Cleaners are forbidden to conduct any cleaning duties at height that require the use of ladders, stools, steps or similar items.
1.12. Cleaners should be treated with respect at all time by clients.
1.13. Due to health and safety reasons, we are unable to clean up mold, human and pets waste.
1.14. Company can notguarantee that the same cleaner will perform the Services on each occasion, although we shall use our best efforts to accommodate your reasonable requests.
1.15. Client must notify us at least 48 hours before the day of your regular Serviceifthat day is a Bank Holiday and do not require Services on that date.

2. Price and Payment

2.1. Clean Control charges are to be paid in FULL by bank transfer or cash same day cleaning service was provided.
2.2. One off cleaning service requires a 50% deposit payable to the Company’s bank account in advance. The remain balance must be paid by cash or bank transfer to the cleaning operative at the end of the cleaning session.
2.3. The price of the Services will be set out in our price listin force at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.
2.4. We reserve the right to review our prices for the Services. We will give you at least one month’s written notice of any changes to our rates before they take effect.
2.5. Late payments will be charged £1 per day after 48 hours of cleaning.
2.6. If we are forced to refer your account to a third party, then extra cost may be added to the outstanding amount by the debt collection company.
2.7. If the client pays by bank transfer the reference number provided by the Company must be used on the bank transfer. If this is not provided the Company has the right to refuse any transfer in the future and will insist on cash on the day for all further cleans.

3. Insurance & Liability

3.1. The Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, iron, vacuum cleaner etc. any other items, instability of which the Client is already aware of, such as bathroom appliances or any fixtures, doors, keys, blinds etc. The Client is obliged to warn the Company or the Cleaner about appliances and fixtures that are poorly fixed or not in full working order. The Company will not be liable for such claim.
3.2. The insurance policy will only cover damage to property if and to the extent that the damage is of a value more than £250. Where any claim is of a value exceeding £250, you shall be liable to pay the first £250 of any such claim. For any damages below this amount, we recommend clients to have their own home insurance to cover for such eventuality.
3.3. We ask that clients put highly valuable personal items away and do not allow the cleaner to clean them. The Cleaner must be made aware of such items, where it is not possible to move them away from the areas to be cleaned.
3.4. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
3.5. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
3.6. Company shell not be responsible for:
a) existing damage to your property, such as (but not limited to) old stains/burns/spillages which cannot be cleaned or removed completely using the industry standard cleaning methods;
b) damages caused to natural surfaces (such as marble, glass, wood or natural stone), unless you have notified us in writing of their presence before we commence the Services;
c) items of sentimental value, art, antiques, china and porcelain, cash and jewellery;
d) your dissatisfaction with the Services caused by you or anyone else entering or present at Client’s premises obstructing the cleaning process, walking on wet floors or using appliances during or shortly after the cleaning process;
e) any odours arising during or after the performance of the Services due to such factors as lack of ventilation and/or inappropriate heating;
f) our inability to access your property owing to faulty or incorrect keyslocks;
g) delay for a cleaning visit due to a traffic congestionh)job not complete due to lack of hot water or power and suitable cleaning materials;

4. Cancellation

4.1. Should the Client wish to cancel or re-arrangea session this must be made with adequate of 24 hours before the booked session.
4.2. The Client agree to pay full pricefor booked service if:
a) The cleaningoperatives are unable to gain access to the Client’s home, through no fault of Clean Control or Cleaner;
b) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment;
c)There is a problem with the Client’s keys and the cleaning operatives cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.

5. Refund

5.1. No refund claims will be entertaining once the cleaning service has been carried out.

6. Complaints

6.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours in writing (letter or e-mail) Failure to do so will entitle the Client to nothing.
6.2. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client,or alternatively to a reasonable standard.

7. Employment Referral Fee

The Company invests a lot of time and effort to source, screen, vet and recruit cleaners in view of providing them to our clients, therefore:
7.1. By entering into a service agreement with Clean Control, the Client agrees that during the period of this agreement and for aperiod of 12 months after the termination of the cleaning service agreement will not hire or use any services provided by a present or past cleaner introduced to the Client by Clean Control on a private capacity other than those services agreed with Clean Control.
7.2. If you retain, employ or otherwise engage a cleaner directly (i.e. otherwise than through us) who was introduced to you by Company at any time within twelve months of the last cleaning service provided to you through Company, you will be liable to us for introductory fee calculated in accordance with 7.3 below.7.3. The introductory fee is calculated as follows:
7.3.1 In respect of a one off use of a cleaner introduced to you from our datebase, £500.00 plus 12 x your monthly service charge, or
7.3.2 In respect of a cleaner engaged on a recurring basis in accordance with the provision of this agreement, £500.00 plus 12 x your monthly service charge.
7.3.3 The introductory fee is payable within 14 days of a written request to you by Company.
7.4. The Client agrees never to enter or make any financial or private arrangements with the Cleaner other than those arranged by the Company.Any request of additional services or hours must be first agreed with Clean Control.
7.5. The Client will not refer any Cleaner introduced by Clean Control to any family, friends with the intention of further work without previously discussing with the Company.

8. Termination

8.1. This agreement is a monthly rolling (30 days contract that renews itself automatically after each month; applies for all Regular Cleaning Services)
8.2. Should the Client wish to terminate the regular cleaning contract with the Company 30 days notice must be given in writing specifying last cleaning date.
8.3. The Client agrees to have at least 2 cleaning visits carried out during the 30 day notice period.
8.4. The Client agrees to pay a cancellation fee of £30.00 if:
1) No notice is given;
2) The Client provides a termination notice and requires less than 2 cleaning visits.
8.5. Any outstanding amounts must be paid before termination the agreement.

9. Use of your personal information

9.1. We will use the personal information you provide to us to:
a) provide Services;
b) process your payment for such Services;
c) inform you about similar products or services that we provide, but you may stop receiving these at anytime by contacting us.
9.2. You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.
9.3. We will not give your personal data to any other third party, other than to our cleaning operatives and anyone assisting us in the performance of the Services.
9.4. We reserve the right to record all telephone conversations for training, quality control, record keeping and fraud prevention purposes.